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Faculty of Economics Organises Design & Delivery Workshop to Enhance Service Design and Professional Service Delivery

3 August 2026
Faculty of Economics
On 3 August 2026 at 9.00 a.m., the Faculty of Economics, Chiang Mai University, organised the workshop “Design & Delivery: Designing Work with Insight, Delivering Services with Professionalism” at Room ECB3201. The programme was designed to strengthen the capabilities of professional support staff in service design and process improvement.

The workshop aimed to enhance participants' knowledge and practical skills in understanding Customer Insightalongside effective Process Design, enabling staff to better identify service users' needs and develop more efficient workflows.

Through interactive learning and hands-on workshops, participants explored practical tools and frameworks for analysing existing work processes, redesigning service delivery, and applying customer-centred approaches to improve operational effectiveness and service quality.

This initiative reflects the Faculty of Economics' commitment to continuous staff development and organisational excellence by fostering a service-oriented culture, improving operational processes, and enhancing the overall experience of service users.

Photo/Reported by: Corporate Communication and Brand Management
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